FAQ's and Help

What sort of things in you services?
Pretty much any computer related problem. That includes computers themselves, along with printer, broadband, wifi, modem routers, anti-virus and general software issues, email problems etc Hardware help includes general repairs, RAM upgrades, replacing faulty CD drives and so on. Our Helpers can also show you how to get more from specific software programs and from the internet.

How quickly can I get my problem fixed?
Sometimes, very quickly - within a few hours even. Usually, however, it can take a couple of days. But please be aware: the RAb Computers site attempts to match your request for help.

I have a small business - can I use the RAb Computers service?
If you have a small home-based business, probably yes. Our RAb Computers service is not suitable to large networks or small businesses with mission critical requirements and deadlines. But a typical home set up such as a couple of PC's, a printer, wifi etc is fine.

Does the service operate in the evenings and at weekends?
Yes - at no extra cost! Because our Helpers often have full time responsibilities elsewhere, evening and weekend visits usually suit them better anyway.

What about if I need spare parts?
Your Helper should be able to source these for you, if you wish. Alternatively, a Helper will gladly fit your own spares.

What if we can't fix my problem?
It is very unlikely that the Helper cannot resolve the issue however you can re-list your job on RAb Computers and try someone else. The first we may be able to advise you how to describe the work required in order to get a more suitably qualified Helper.

What happens if the problem only takes a couple of minutes to fixIt's up to you?
If you're happy, you can pay usand that's it. But the £30 charge does cover up to an hour, so you can ask the technician to take a look at something else if you prefer. Or you can take the opportunity to ask some of those general computer questions that you've always wondered about.

Do I need to be there when the technician visits?
Yes. But remember, you agree a mutually convenient time for the technician to visit you - and that can be during an evening or at a weekend if you prefer.

Can I book a job over the phone rather than log it on the website?
Yes, this service is available during standard office hours. Please be aware that we use a premium rate service to help pay for this facility.

Can I ask the technician to do more than one job at a time?
Yes, within reason. Make sure you list the main problem or request first. Then you could add on your request something like 'time permitting I would also like to handle xyz problem as well if possible'. Usually, it's best to request help on your one or two most pressing tasks. Listing too many tasks in one go might mean that no one takes the job.

What happens if I get no response?
Most jobs get a response within 24 hours, however, sometimes a job will go unanswered.

For more information Call us on 0800 043 7860 or email info@rabcomputers.co.uk and we will be happy to advise or offer you a service to sort out any problems or questions you may have.